Delete Cookies or Clear Cache
Many internet browser quirks and issues can resolved by deleting your cookies or clearing your cache. Here are instructions on how to do this. Chrome In the Chrome address line type chrome://history,...
View ArticleBlogs Restored to Monday Night’s Backup
Updates: 2/28/13 – 2:20pm: The backup from Monday night was successfully restored. 3/1/13 – 1:58pm: Unfortunately, the original blog database was too corrupt to allow us to bring it online at all....
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February Help Desk Activity
Work Orders Triaged (218): The Help Desk triages incoming Computer work requests. Email to Help Desk (304): Email sent helpdesk@svvsd.org Email to Personal Accounts (186): Email sent to our named...
View ArticleHelp Wanted
Help Desk Specialist (2) | Instructional Technologists (3) | Technical Support Analysts (3)
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IC March Update
Welcome to March of 2013, only 12 weeks away from the end of the 12-13 school year! We have been busy with updates, trainings, exciting changes and day-to-day operations of St Vrain Valley Schools...
View ArticleBlogs and Classes Update
Blogs (WordPress) and Classes (Moodle, AKA Virtual Campus) will be unavailable the Monday of Spring Break (April 1, 2013). We will be moving these systems from: blogs.stvrain.k12.co.us to...
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Scheduled Maintenance this Saturday
Update: Today’s scheduled maintenance is complete. All systems should be back up. This Saturday, March 16th DTS has scheduled a maintenance window. The specific time frame is 8:00 a.m. to 4:00 p.m....
View ArticleDefinition: Internet Browser
in·ter·net brows·er /ˈintərˌnet/ /ˈbrouzər/ Noun an application or program that is used to access the internet and view web pages SVVSD internet browsers: Chrome – Google Firefox – Mozilla Internet...
View ArticleProjector Support
DTS and O&M have changed the way your school’s mounted projectors and individual room media systems are supported. From now on, DTS will be providing primary support for these in your school. This...
View ArticlePlease enroll in self-service Password Reset
The school district has introduced an application that allows staff to reset their own passwords in the event of a forgotten password located at: http://pwreset.svvsd.org Please set up three security...
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March Help Desk Activity
Work Orders Triaged (273): The Help Desk triages incoming Computer work requests. Email to Help Desk (313): Email sent helpdesk@svvsd.org Email to Personal Accounts (193): Email sent to our named...
View ArticleNew Compose Experience in Gmail
An Update from Google: New default compose experience in Gmail Posted: 28 Mar 2013 09:14 PM PDT We are introducing a redesigned compose experience in Gmail that saves you time, uses less screen space,...
View ArticleApril Update
The Help Desk, Lorraine Baxter, Dan Magyar and Becky Williamson, provide amazing service and support to district staff. For the month of March survey results came back showing excellent customer...
View ArticleClasses Restored
Due to the problems we were having with Classes (Moodle), we have restored the system to a back up from 2AM Friday, April 12. Any work done in Classes between then and now should be considered lost. We...
View ArticleDistrict Programs|Contacts & Info
I want to thank Mike George for creating it and announce that the new District Programs|Contacts & Info page is now live. (see above) *** For the next week or so this is only available...
View ArticleIC Gradebook Java PlugIn Issue
A new version of Java was released this week. This breaks the IC Gradebook. If the computer is a Mac running OSX 10.6.x the user should be able to run Apple Software Update without any intervention...
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Password Reset Phone Calls
Due to security concerns the help desk is no longer allowed to reset passwords requested by a third party. If the person remembers their password, they should be able to enter their username and...
View ArticleNew Blogs in 2013 – Your Feedback is Needed
DTS is proposing the installation a new implementation of blogs (WordPress) at the address blogs.svvsd.org over the summer. The Help Desk would then assist in moving current and active blogs to the new...
View ArticleMay 10th – Phone Outage
Starting at 4:30pm on Friday, May 10, all phones in the district will go down. DTS is migrating the district primary phone lines to new phone equipment. Please plan on the phones being down for about 2...
View ArticleHelp Desk Closed
The help desk will be closed the afternoon of May 14 for a mandatory staff meeting.
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